RETURN AND EXCHANGE POLICY

Last Updated: 11/22/2024

Thank you for shopping at https://vellanvaidhyar.com

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://vellanvaidhyar.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return except the products that are: used, broken seal, damaged item

You are always required to ship back the items by following the shipping instructions:

Please return to our address

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to your BANK ACCOUNT and the following information is needed:

Full name, Account number, IFSC Code, Bank Name and Branch

Unfortunately, products that were marked as a gift when purchased are not allowed to be Returned or Exchanged.

Unfortunately, products that were marked as a Bundle when purchased are not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: mail@vellanvaidhyar.com

You will be updated on your Return Status through EMAIL, provided that contact information was provided.